Thank you, thank you! In these times it is often hard to find honest, and thoughtful service. Too many companies seem to feel that once a client is through the door they can be forgotten, and their needs ignored. Your company, Certified Transmissions, is one that made sure our concerns were their problems too. Our very sincere Congratulations on a fine staff. They went out of their way to assist us. Your office manager was courteous and thoughtful. One of your mechanics took our car out for a test drive. After just a few minutes he'd found what was wrong - some computer glitch that had problems making up its mind about which gear was necessary for smooth riding. When the part needed for our car was not on your shelves, and it seemed as though Ford Co. delivery would be hours away on a hot day, your office manager sent one of the staff over to get the part. Few companies now would bother to do that. Few office managers would care about the time a client was kept waiting. As soon as the part was obtained, [the technician] stopped what he was doing on another auto and installed it. It has worked perfectly since then. Another company couldn't find the problem but hmmm thought that maybe our car needed a new transmission. Since that day we've told many folks about the outstanding staff of Certified Transmissions. Thank you.